Luxe Hoodie

Shipping Information for Kross Genes

Thank you for choosing Kross Genes! Our products are made-to-order on a limited basis, allowing us to create high-quality, exclusive items just for you. Please note the following details regarding your order:

• Production Time: All Kross Genes products are made-to-order, with an estimated production time of 10 to 14 business days. This ensures each item meets our quality standards and is crafted to your specifications.
• Shipping Methods: Once your order is produced, we offer a variety of shipping options, including standard and expedited shipping. You can select your preferred method at checkout.
• Shipping Rates: Shipping fees are calculated at checkout, based on your location and selected shipping method.
• International Shipping: We ship worldwide! International orders may be subject to customs fees, taxes, or duties, which are the responsibility of the customer.
• Tracking Your Order: After production, you will receive an email with a tracking number so you can follow the progress of your order.
• Estimated Delivery Times:

No Refunds or Exchanges Policy

Please be aware that all Kross Genes products are made-to-order and sold on a limited basis. Because of this, we are unable to accept returns or exchanges. All sales are final.

• Order Accuracy: Before completing your order, please carefully review your selection for size, design, and shipping details. Since each product is made specifically for you, no changes can be made once the order is placed.
• Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will assist you with a resolution.

How to Contact Kross Genes

If you have any questions, concerns, or need assistance, please don’t hesitate to contact us. We’re here to help!

• Email: For all customer inquiries, email us at support@krossgenes.com. We aim to respond to emails within 24-48 hours during business days.
• Social Media: Stay connected with us on Instagram, Facebook, and Twitter at @KrossGenes for updates and promotions.
• Return/Exchange Inquiries: Due to our no refund or exchange policy, we cannot accept returns or exchanges, but if your order arrives damaged or defective, please reach out immediately to support@krossgenes.com, and we'll assist you.

Care Instructions for Kross Genes T-shirt

To keep your Kross Genes T-shirt looking fresh and vibrant, follow these simple care instructions:

1. Machine Wash Cold
   Wash your T-shirt inside out with cold water to preserve the print and fabric. This helps prevent fading and keeps the design looking sharp.
2. Tumble Dry Low or Hang Dry
   For the best results, tumble dry on low heat or hang dry to maintain the shape and softness of the shirt. Avoid high heat, as it can damage the fabric and graphic print.
3. Do Not Bleach
   To keep your T-shirt in top condition, avoid using bleach or harsh chemicals, as they can affect the color and integrity of the fabric.
4. Iron on Low Heat (if needed)
   If necessary, iron on a low setting. Always iron inside out to avoid direct heat on the graphic, which helps protect the print. It’s best to iron the shirt inside out for maximum longevity.
5. Avoid Dry Cleaning
   Dry cleaning is unnecessary and may affect the fit and graphic quality of your T-shirt.

Care Tip: Always wash your Kross Genes T-shirt inside out and with like colors to protect both the fabric and the design. Avoid overloading the washing machine to allow for proper cleaning and care.